Skip to main content

​
Login & Account

Please check the following:
  • Is your email address and password correct?
  • If logging in with a Google account, have you selected the correct account?
  • If using SSO, are your organization’s Identity Provider credentials correct?
  • Try clearing your browser’s cache and cookies and try again
If you became unable to log in after several failed password attempts, your account may be temporarily locked. See the next item.If the problem persists, please contact support.
To protect against unauthorized access, email and password login temporarily locks an account after repeated failed attempts.
  • The lock is released automatically over time. No action from an administrator is required
  • Retrying while the lock is active makes the wait longer. Please wait a while before trying again
  • If you no longer remember your password, reset it from “Forgot password?” on the login screen instead of waiting for the lock to clear
  • This applies only to email and password login. Logging in with Google or SSO is unaffected
While the lock is active, clearing your cache and cookies or switching browsers will not resolve it.
You can create a new account from “Sign up” on the login screen. Alternatively, logging in with “Continue with Google” automatically creates an account. If you’re using SSO on an Enterprise plan, your account is automatically created on first login.
Click “Forgot password?” on the login screen and enter your registered email address. If using SSO, reset your password through your organization’s Identity Provider.

​
Chat

This may be a temporary error. Please try the following:
  • Reload the page and send your question again
  • Wait a moment and try again
If the problem persists, please contact support.
Please check the following:
  • Is the file format supported? (PDF, Word, Excel, images, etc.)
  • Does the file size exceed the limit?
  • Is the file corrupted?
You can view past chat history from the chat list on the left side of the chat screen. Click on a chat to resume the conversation from where you left off.
Click the settings menu (⋮) of the chat you want to delete in the chat list and select “Delete”. Deleted chats cannot be recovered.

​
Connectors

Please check the following:
  • Is the external service account valid?
  • Has the API key or token expired?
  • Are access permissions set on the external service side?
Try “Re-fetch” on the Connector Management screen.
Possible causes of the error:
  • Connection is broken
  • Insufficient permissions
  • Invalid parameters
Try re-fetching the connector or test individually on the Form Execution screen.
Please check the following:
  • Is the connector properly configured in Jinba Flow?
  • Does your Jinba Flow account have appropriate permissions?
  • Are your Jinba App and Jinba Flow accounts linked?

​
Agents

Creating agents requires workspace owner permissions. If you don’t have permissions, please contact the workspace owner.
Please check the following:
  • Are the instructions specific and clear?
  • Are the required connectors configured?
  • Are the reference files properly uploaded?
Run a test in Agent Builder to verify the behavior.
Verify the publishing setting is set to “Published”. Also, other users may need to reload the agent list.

​
Tasks

Please check the following:
  • Is the schedule correctly set?
  • Is the task in “Scheduled” state?
  • Is the agent being used valid?
  • Is the connector connection valid?
You can check from the “Completed” tab on the Task Management screen. Click on a task to view execution result details.
Select “Cancel Schedule” from the settings menu (⋮) of the scheduled task. The task will return to draft state and automatic execution will stop.

​
Other

We recommend the latest versions of the following browsers:
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge
Jinba App is recommended for use on PC browsers. While you can access it from mobile browsers, some features may be limited.
For data security and privacy information, please refer to the Jinba App Privacy Policy. If you’re on an Enterprise plan, please also refer to your organization’s security policy.
If your issue is not resolved, please contact Support.